Everhart_randy's profile

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Thursday, March 19th, 2020 10:00 AM

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Re: Xfinity Stream on Roku error createDrmSession.403-102

I need help with this issue on my TCL and LG TVs. Customer service has no clue what to do asked me to call back and try a different rep

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Expert

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24.6K Messages

5 years ago


@Everhart_randy wrote:
I need help with this issue on my TCL and LG TVs. Customer service has no clue what to do asked me to call back and try a different rep

I promoted your post to a separate thread on the same area of the forum and I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

Administrator

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4.4K Messages

5 years ago

Greetings, @Everhart_randy! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day. I apologize to hear of the issues you are running into when it comes to the streaming app on the Roku. I would like to have a look at this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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