Hi, jjsluka. Thanks for posting here for support and patiently awaiting a reply. We want to help you get the issue fixed through the Roku device so you can begin to take advantage of the content that the Stream app has to offer. This is the main thread for the issues you're experiencing: https://comca.st/392qCJr. We are familiar with this error, so you have come to the right place for help. There are a couple potential fixes. This link can be helpful too: https://comca.st/2Q7BXPM. I am not sure what troubleshooting you have attempted up to this point, but I want to make sure we get this cleared up for you as efficiently as possible. After skimming through those links, are you able to confirm that those steps have already been attempted on your end?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
We have a couple of different options for the next steps to fix this issue. I can send out a tech to check the box in person and the signal going into the house or you can try swapping the box out to try a new one.
What would you like to go with next?
I am an Official Comcast Employee. Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Solution.
Responses
ComcastMorgan
Official Employee
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2.5K Messages
1 y ago
Hi, jjsluka. Thanks for posting here for support and patiently awaiting a reply. We want to help you get the issue fixed through the Roku device so you can begin to take advantage of the content that the Stream app has to offer. This is the main thread for the issues you're experiencing: https://comca.st/392qCJr. We are familiar with this error, so you have come to the right place for help. There are a couple potential fixes. This link can be helpful too: https://comca.st/2Q7BXPM. I am not sure what troubleshooting you have attempted up to this point, but I want to make sure we get this cleared up for you as efficiently as possible. After skimming through those links, are you able to confirm that those steps have already been attempted on your end?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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jjsluka
Frequent Visitor
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7 Messages
1 y ago
I have tried the suggestion, it didn't help.
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ComcastMartin
Official Employee
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2.4K Messages
1 y ago
Thanks for trying!
We have a couple of different options for the next steps to fix this issue. I can send out a tech to check the box in person and the signal going into the house or you can try swapping the box out to try a new one.
What would you like to go with next?
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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jjsluka
Frequent Visitor
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7 Messages
1 y ago
I also have a Roku stick. Same error.
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jjsluka
Frequent Visitor
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7 Messages
1 y ago
There is no box to swap out. This error is appearing on a TCL Roku TV. I have tried two different modem/routers with the same result.
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