Zenjose01's profile

New Poster

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2 Messages

Monday, September 14th, 2020 6:00 PM

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Re: Deprovision all devices on mobile app

How do I deprovision my account I have an unauthorized user.

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Expert

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24.6K Messages

5 years ago


@Zenjose01 wrote:
How do I deprovision my account I have an unauthorized user.

how did someone get signed in to your account? have you gone to xfinity.com and signed in, go to accounts, and then users and see if someone has created additional users to use your account? have you changed your password?

Visitor

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1 Message

4 years ago

I would like to log out of all devices and re-log back in with a new password.

Official Employee

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3.4K Messages

Hello! Thank you for reaching back out. Is there a reason you would like to log out of all devices and then log back in? To change your password, you can go to https://comca.st/3kDSGcS. I would also recommend you enroll in two-step verification to ensure no one else is able to access your account:

https://comca.st/3kCCwjX

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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