Mike184's profile

Frequent Visitor

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5 Messages

Mon, Jul 13, 2020 5:00 PM

Re: Close Caption Automatically Turns on While Steaming

Does this with me, too. Annoying. Every channel change, have to turn CC off. Wasn't fixed in today's app update. Only started with the previous update. Nothing is turned on in Accessibility settings. I can't find any way to turn this off overall. 

If this is a bug, they should fix it. If a "feature", it is an unwelcome one.

 

Mike

Responses

Rustyben

Expert

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24.1K Messages

1 y ago


@Mike184 wrote:

Does this with me, too. Annoying. Every channel change, have to turn CC off. Wasn't fixed in today's app update. Only started with the previous update. Nothing is turned on in Accessibility settings. I can't find any way to turn this off overall. 

If this is a bug, they should fix it. If a "feature", it is an unwelcome one.

 

Mike


did you go to https://www.xfinity.com/stream/settings/accessibility and switch the toggle to off for closed captioning?

Frequent Visitor

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5 Messages

1 y ago

I did, it was already off. As others have said, this just came up with the app update before today's. I've made no changes to any settings, on iPad, iPhone, or in the xfinity streaming app. CC just comes on any time streaming changes, such as changing a channel, or even if streaming stops for a moment, such as if you take an AirPod out of your ear for a moment. Personally, think it's a bug.

 

Mike

Rustyben

Expert

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24.1K Messages

1 y ago

I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.

XfinityChe

Official Employee

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6.1K Messages

1 y ago

Hi @Mike184

 

Thanks for using the Xfinity Forum to share your experience with the closed captioning on the Stream app. I'd be happy to complete some troubleshooting to help get this resolved.  Can you please send me a private message with your first and last name, and the numbers associated with your address? To send a private message, click on "ComcastChe" and then click send a message.  

Frequent Visitor

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5 Messages

1 y ago

Update: I have two iPads, and only one has the closed captioning problem.

 

The one where closed captioning comes on when changing channel or stopping streaming: iPad Pro, 12.9 inch, first gen, iPadOS 13.5.1 and iPadOS 13.6. Was not fixed updating the OS.

 

The one where closed captioning seems to work as expected (doesn't come on unless directed): iPad Pro, 11 inch, second gen, iPadOS 13.6.

 

Both have the latest update of the Stream app on both iPads.

 

Hope this helps.

 

Mike

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