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pkt6
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2 Messages

Fri, Jun 4, 2021 4:18 PM

Programs recorded on DVR do not show on the Stream app

Some of the programs I have recorded on my DVR do not show on the app.  I have numerous tickets in with Comcast but they never follow up and when I call in to check they just create a new ticket and say somebody will call me back and that never happens.  How do I get the recorded shows to show up on the app???  I have searched this forum and others and this seems to be a reoccurring problem so why is there not a solution to this issue yet?  Can anybody give me some insight as to how I can get this issue resolved? Thanks! 

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Updated 

3 m ago

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XfinityEva

Official Employee

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223 Messages

5 m ago

Hello @pkt6! I apologize for the delay in getting this resolved for you. I would be more than happy to check on the status of these tickets and help make sure we resolve this for you and post here our resolution in case anyone else has this issue in the future. Please send us a Peer to Peer message by clicking on the top right chat bubble. Please make sure to select 'Xfinity Support' when choosing 'To:'. 

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pkt6

Visitor

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2 Messages

3 m ago

This is still an issue and I am tired of getting the run around from Xfinity. Does anybody there know how to fix this known problem? I am not the only one with this issue and after many calls, text, and chats and new equipment  I still don’t have a service that works correctly. Who do you have to know at Xfinity to finally get this problem fixed? I am to the point that I will just cancel my service all together because why should I be paying for something that I am unable to use. I have so many advanced tickets written about this problem and I am told when they run the diagnostics that everything is ok and there is no problem and I am telling you for the 100th time that everything is not ok. And resetting my box is not going to solve this issue either because that’s all anybody seems to say when I call about the problem. It has nothing to do with the box. It’s a cloud issue. My box is not even a dvr so I fail to see how that will fix the problem. . Maybe contact me and tell me what’s going on instead of just randomly running a scan in connection with the ticket and then not say anything to me so I have to start the process again every time I call in to follow up. I have wasted way too much time on this issue. Can somebody please fix this???

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XfinityValerie

Official Employee

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233 Messages

Hi there, @pkt6, thank you for taking the time to reach back out. I am sad to hear you are still experiencing an issue with viewing recordings on your Stream app! I can definitely understand how frustrating an ongoing issue like this would be especially with not receiving a resolution. I would like to look further into those tickets and troubleshooting with you. Please send us a private message to get started. 

Here's the detailed steps to private message us: 

 • Click "Sign In" if necessary

 • Click the "Peer to peer chat" icon (upper right corner of this page)

 • Click the "New message" (pencil and paper) icon

 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 • Type your message in the text area near the bottom of the window

 • Press Enter to send your message

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