New Poster
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2 Messages
Prime Video Xfinity App
I have 3 TVs with Xfinity Comcast. All are smart TVs. All streamed Prime Video with no problem until yesterday. NOW, one TV is NOT working when I try to access Prime Video. It works accessing other streaming programs... but the Prime Video app is not working. (Prime Video IS working on the other TVs. ) Any ideas? I've tried shutting down Xfinity completely (rebooting) and nothing. I've called Amazon and troubleshooted through a host of possible solutions - and the final 'solution' was that it was not their APP at fault, but something through Xfinity. I even tried calling the maker of the TV (TCL)... nothing...
All ideas? Thank you... (in advance)
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Accepted Solution
GraceM5228
New Poster
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2 Messages
5 m ago
Thanks for responding, but as crazy as it sounds (after what you wrote)... Xfinity is actually the one that fixed the problem... the reset a few things on their end and IT'S WORKING!! I don't know exactly what they did... I'm happy saying it was magic... all I know is - it is working now and my mother is happy... that's all that matters.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
5 m ago
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Rustyben
Expert
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24K Messages
5 m ago
moved thrread to the home network area of the forum.
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ComcastRob
Official Employee
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271 Messages
5 m ago
@GraceM5228
Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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