GraceM5228's profile

New Poster

 • 

2 Messages

Thursday, December 31st, 2020 12:00 PM

Closed

Prime Video Xfinity App

I have 3 TVs with Xfinity Comcast.  All are smart TVs. All streamed Prime Video with no problem until yesterday.  NOW, one TV is NOT working when I try to access Prime Video.  It works accessing other streaming programs... but the Prime Video app is not working.  (Prime Video IS working on the other TVs. )  Any ideas?  I've tried shutting down Xfinity completely (rebooting) and nothing. I've called Amazon and troubleshooted through a host of possible solutions - and the final 'solution' was that it was not their APP at fault, but something through Xfinity.  I even tried calling the maker of the TV (TCL)... nothing...

All ideas?  Thank you... (in advance)

This conversation is no longer open for comments or replies and is no longer visible to community members.

Accepted Solution

New Poster

 • 

2 Messages

5 years ago

Thanks for responding, but as crazy as it sounds (after what you wrote)... Xfinity is actually the one that fixed the problem... the reset a few things on their end and IT'S WORKING!!  I don't know exactly what they did... I'm happy saying it was magic... all I know is - it is working now and my mother is happy... that's all that matters.

Gold Problem Solver

 • 

25.9K Messages

5 years ago

Keep working with Amazon and the tv manufacturer, it’s got nothing to do with Comcast. If it was something related to your internet service, none of the apps would work, not just on one tv. Maybe your tv needs an update or try uninstalling and re-install the app

Expert

 • 

24.6K Messages

5 years ago

moved thrread to the home network area of the forum.

Contributor

 • 

350 Messages

5 years ago

@GraceM5228

Hi there! I'd be glad to ensure that this gets looked into further. Please click on my handle (ComcastRob) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details-- like the ticket number(s)-- so we can help. 

forum icon

New to the Community?

Start Here