1 Message
Prime Video App
We have xfinity internet and a prime video account. We have recently used prime video a few days ago but today when trying to open the app it says xfinity internet required. What happened? We have xfinity internet, and idea?
XfinityRichard
Official Employee
•
1.2K Messages
10 months ago
Hi there, @user_y2x00n Thanks for reaching out, so we can help with the error you're seeing. Please try these steps and let me know the outcome:
Go to your TV settings and disconnect from your internet connection.
Restart your modem by unplugging it from the power source and plugging it back in.
Reconnect the TV to the internet.
Please don't hesitate to reach back out if you need further assistance.-Richard
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