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Visitor

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2 Messages

Tue, Sep 28, 2021 5:07 AM

Playback of Rachel Maddow show freezes and stops

My Xfinity Stream app on all my mobile devices used to all work fine.  Suddenly several months ago, playback of the recorded Rachel Maddow Show ( 6 PM WEEKDAYS ON MSNBC) would occasionally freeze and stop playing.   I’ve tried uninstalling and reinstalling the app.  Did not work.  I’ve talked to Comcast several times over at least two hours, issue still not resolved.  Ive tried to “sync” as Comcast rep to do.  Still did not work.  

playback works fine when I watch on my television but Freezes on ALL my mobile devices, even when I’m connected to my home modem.  

Happens only to this one particular show, recorded at 6 PM on weekdays.  

Comcast, what’s going on???????  Very frustrating!!!

Responses

Visitor

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2 Messages

20 d ago

This freezing issue is happening every day now for this particular show.  

Official Employee

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97 Messages

Hello, there @user_77d1e3 thank you so much for reaching out for help with your Xfinity stream app freezing during your show I know if I could not watch one of my daily shows I would be frustrated so thank you so much for the chance to help! We do have a great page that goes over a few issues like this for help. If you could take look at this support page for me https://comca.st/3ijJ7zm

 

Scroll down to where you see Cloud-based DVR recording won't play or suddenly stops. There are a few options to complete right there that are very successful in correcting the error you are having. Give that a try and let me know if you still run into the freezing again if you could please. 

I am an Official Xfinity Employee.
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Visitor

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1 Message

5 d ago

I’ve had this same problem for months. It makes no sense. This does not happen with The Last Word or any of the other MSNBC shows I have set on to record and then stream. Only on Rachel’s. I have gone over all the suggestions at that link above (https://comca.st/3ijJ7zm) and it still happens. I often remove other recordings to have the DVR below 75% full. Nothing seems to fix it. It may work fun for a while then reverts to this annoying behavior that can go on for days and days at a time. Comcast/Xfinity - can’t you fix this? It only happens on my iPad (about a year old with the latest OS). Strong WiFi, lots of space on the iPad. Makes me hate the app.

Official Employee

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340 Messages

Hello, @user_77a416. Thank you for attempting the steps listed in the link. I would like to further review with you to see if we can get the recordings to play correctly. You mentioned it will sometimes work fine for you. Is this for the same episode recorded or does the issue remain if it pops up for a certain recording? Have you gone back to check previously recorded episodes? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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