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Visitor

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1 Message

Wed, Jul 28, 2021 1:10 AM

Playback issue

I keep getting the playback issue:: TVAPP-00400 whenever  I’m trying to watch a specific program on the app. It will play for 2 minutes then start over each time . 

Responses

Official Employee

 • 

286 Messages

2 m ago

Hello, @user_76fdfc. I Would love to look into what may be causing the error appear. Are you connected to your in home Wi-Fi (not he xfinitywifi or XFINITY hotspot)? Are you using a VPN with your connection? What type of device are you using the app on?

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