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Visitor

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1 Message

Wednesday, July 28th, 2021 1:10 AM

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Playback issue

I keep getting the playback issue:: TVAPP-00400 whenever  I’m trying to watch a specific program on the app. It will play for 2 minutes then start over each time . 

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Problem Solver

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909 Messages

4 years ago

Hello, @user_76fdfc. I Would love to look into what may be causing the error appear. Are you connected to your in home Wi-Fi (not he xfinitywifi or XFINITY hotspot)? Are you using a VPN with your connection? What type of device are you using the app on?

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