U

Visitor

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2 Messages

Thu, Jun 16, 2022 12:18 PM

Playback Issue 2111

I have an Insignia FireTV I am getting an error for WGN Channel 9, ABC 7, NBC 5, CBS 2 PLAYBACK ISSUE::2111

I pay way to much money for these errors what is the resolution?

Official Employee

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25 Messages

15日前

I am so sorry that you are having this happen to you when trying to watch your channels! I am happy to look at how I can help! Can you please shoot me a DM with your name and address? I would be happy to help! @user_77b95e

 

You can send me a DM by following these directions: 
To send a direct message you may need to:
Click "Sign In"
Click the "direct message" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

Visitor

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2 Messages

10日前

It's working now thank you I cleared my cache deleted the app and reinstalled that helped 

Official Employee

 • 

230 Messages

I am happy to hear that it is working now. Is there anything else I can assist you with today?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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