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Scree
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50 Messages

Tue, Oct 20, 2020 5:00 PM

Playback issue 2111 on only 1 device since app version 6.1-6.2-6.3

Instructed to post here by Comcast response on Play Store review.


I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device.  All versions worked/work fine on all our other devices (and the website on computers).

 

For Live TV and On Demand:  "Playback Issue :: 2111" with little "Error 2" at bottom -- After it attempts the normal channel for a couple minutes, it tries the TVGo channel if available for a couple minutes, before finally erroring.  Very rarely it will actually play the TVGo channel of what I guess is a "lesser" network.

 

For DVR recordings:  "Well that didn't go as planned" or "You can still watch this On Demand" after a minute or so.

 

So I went back to the 6.0 app on that 1 device, and it worked as expected again.  But now there's a latest version check, so the older apps won't play at all anymore!

 

Thanks for investigating.

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22 d ago

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Accepted Solution

Scree

Contributor

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50 Messages

7 m ago

Well, I destroyed (err, retired) the device that could no longer view any live tv or dvr since version 6.1.  Who knows but my best guess conclusion was the app no longer will function properly on devices that are not "certified."

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0

Rustyben

Expert

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24K Messages

8 m ago

@Scree wrote:

Instructed to post here by Comcast response on Play Store review.


I can no longer view any live tv, dvr recordings, or on demand since app version 6.1-6.2-6.3 on only 1 device.  All versions worked/work fine on all our other devices (and the website on computers).

 

For Live TV and On Demand:  "Playback Issue :: 2111" with little "Error 2" at bottom -- After it attempts the normal channel for a couple minutes, it tries the TVGo channel if available for a couple minutes, before finally erroring.  Very rarely it will actually play the TVGo channel of what I guess is a "lesser" network.

 

For DVR recordings:  "Well that didn't go as planned" or "You can still watch this On Demand" after a minute or so.

 

So I went back to the 6.0 app on that 1 device, and it worked as expected again.  But now there's a latest version check, so the older apps won't play at all anymore!

 

Thanks for investigating.

on what device specifically are you attempting to use the stream app?

I am not a Comcast Employee.
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Scree

Contributor

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50 Messages

8 m ago

It's a Samsung Galaxy S3 phone.

Yes it's "old" but I'm using Android 7 on it for a couple years now (since the Xfinity apps stopped supporting Android 4 a while ago).

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user_5defad

Visitor

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2 Messages

2 m ago

i have a chromebook that also stopped streaming live tv i ger playback issue 2111 with a error 7 at the bottom how do i fix this

4

ComcastEmilyS

Official Employee

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89 Messages

Thank you so much for taking time to reach out to us about the issues you're having with the app, @user_5defad! I love using the app to watch my favorite shows upstairs on my TV so I'd be upset if I was having issues. Have you tried uninstalling and reinstalling the app? Do you notice issues through the streaming site: https://comca.st/39V0eU6 or through a cable box? 

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 m ago

0

user_e7a707

Visitor

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1 Message

how do i got back to v6.0 of the app I am having same chromebook issues 

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2 m ago

0

Broonuki

Visitor

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1 Message

sigh... did you uninstall and reinstall....   here's an idea. fix the app and stop blaming the consumer

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2 m ago

user_607092

Visitor

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1 Message

Like

1 m ago

0

user_583fd4

Visitor

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1 Message

1 m ago

I’ve uninstalled the app and reinstalled but still getting the Playback Issue 2111.  Any other suggestions?

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ComcastAmira

Official Employee

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2.3K Messages

Hello All! Thanks for the troubleshooting you have done thus far, we appreciate it. We would love to take a further look into this on our end. Please send us a Private Chat Message for assistance.

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 m ago

0

User999999999

Visitor

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1 Message

How about, NOT a private chat message.  I'm having this issue as well.  How about just posting the fix here?  That'd be a great start, wouldn't it?

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1 m ago

ComcastDena

Official Employee

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142 Messages

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

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1 m ago

0

user_d87daf

Visitor

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1 Message

1 m ago

I’ve uninstalled the app and reinstalled but still getting the Playback Issue 2111, error 7.  Any other suggestions?

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user_e9e028

Visitor

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1 Message

22 d ago

I have app version 6.8 and still cant view on my chromebook. I keep getting Playback Issue:2111 with little Error 7 on the bottom of page. Ive tried uninstall and install again with no luck!!!

Very frustrated, what am I paying so much money for???

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