2 Messages

Friday, February 3rd, 2023 7:15 PM

Playback Issue :: 2111 on Android Phone

​I rarely can get my Samsung S20 Phone to run anything associated to Live TV, On Demand, Movies, etc.".  On "Live TV", I get the Playback Issue 2111.  For On Demand and Movies, I just get a continuous 3 streaming dots.  I can watch my recordings without any issue.  I have spent countless hours on the phone with techs at both the 1st and 2nd tiers without a solution that my last 2 to 4 hours.  The techs just do some sort of reset on my account to get it to initially work.  I have deleted the app, rebooted the phone and signed-out more times than imaginable.  Does someone know how to solve this issue?​


Official Employee


272 Messages

2 months ago

Thank you for reaching out to our team here @user_937cd5. I am sorry to hear that you are still having issues with that stream app. I would be happy to take a look at that from our end to see if there is a way to resolve that for you. Could you send me a direct message with the full name and complete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

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