Visitor
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2 Messages
Playback Issue :: 2111 on Android Phone
I rarely can get my Samsung S20 Phone to run anything associated to Live TV, On Demand, Movies, etc.". On "Live TV", I get the Playback Issue 2111. For On Demand and Movies, I just get a continuous 3 streaming dots. I can watch my recordings without any issue. I have spent countless hours on the phone with techs at both the 1st and 2nd tiers without a solution that my last 2 to 4 hours. The techs just do some sort of reset on my account to get it to initially work. I have deleted the app, rebooted the phone and signed-out more times than imaginable. Does someone know how to solve this issue?
XfinityJohnG
Official Employee
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1.7K Messages
2 years ago
Thank you for reaching out to our team here @user_937cd5. I am sorry to hear that you are still having issues with that stream app. I would be happy to take a look at that from our end to see if there is a way to resolve that for you. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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