Skip to main content

    Support

    Offers

U
user_98bab8
1st Topic
1st Reply

Visitor

 • 

2 Messages

Monday, September 12th, 2022 5:04 PM

Closed

Playback freezing video on iPad

When I playback a show I've DVR'd through the Stream app, playback is normal until around the 35 min mark when the picture freezes but the audio remains playing This happens too often right now. Is there a solution? I tried reset the ipad and iPhone and the app but nothing happened 

thank you 

Question

 • 

Updated 

2 years ago

132

3

0

This conversation is no longer open for comments or replies and is no longer visible to community members.

CCMorgan

Gold Problem Solver

 • 

3.3K Messages

3 years ago

Hi! Is that happening with multiple recordings, or just one in particular?

0

0

user_98bab8

Visitor

 • 

2 Messages

3 years ago

I had the same problem I called 800 266 2278 and I had to go through the standard check with a nice lady but unsuccessfully then she sent all the info to a higher gear and I was told to wait an hour. After that my problem was gone and now works very

1

0

user_d60f8a

Visitor

 • 

6 Messages

@user_98bab8​ please tell me it’s not wait an hour on the phone? I have the same issue and have called, tried everything to no avail

3 years ago

0

SirLantzalot

Contributor

 • 

36 Messages

2 years ago

There’s no solution other than switching to the DVR to finish the show.  This is a well documented problem that isn’t getting fixed.  Search the forum and you’ll see many other threads with the same issue. 

1

0

user_d60f8a

Visitor

 • 

6 Messages

@SirLantzalot​ I’m sad for you that you accept that as ok. Its not. We pay for this service, so I’m not willing to accept that as an answer as a customer. In fact, I’m no longer a customer at the end of this billing cycle. 

2 years ago

forum icon

New to the Community?

Start Here