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user_d94057
1st Topic

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Friday, July 16th, 2021 12:03 PM

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playback error 2111 on Comcast stream app

Getting playback error 2111 on Lenovo Ideapad Duet Chromebook.  Turned off and back on.Uninstalled and reinstalled app.  Still no luck.  App is playing fine on other devices.  Please fix.

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4 years ago

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XfinityAlyssaA

Official Employee

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2K Messages

4 years ago

Good morning @user_d94057 and thank you for reaching out to our Digital Care Team on our forums page. I'm sorry to hear about your Steam app issues on your laptop. To confirm, are you connected to your in home WiFi Network when using the app? What web browser are you using to stream? 

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user_2d2b88

Visitor

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1 Message

4 years ago

I am getting a playback error 2111 on my chrome book what can I do? everything else is working I am connected to my wifi network in my home.

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XfinityBillie

Official Employee

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3.5K Messages

Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! I'm truly sorry to hear that you are experiencing that error. Can you tell me what web browser you are using? Have you already tried to clear cache and cookies as well as attempted to access the service through an incognito browser? Is the Stream app working well on other devices?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 years ago

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user_484c48

Visitor

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1 Message

4 years ago

I got a Lenovo Duet Chromebook a couple of weeks ago.  The Stream app initially worked for a day, but then Chrome OS updated and I also started receiving the 2111 error.

There has been another Chrome OS update since so I tried giving the app another shot.  I cleared cache and storage for the Stream app, uninstalled the app, restarted the device and re-installed the app.  Now when I try to watch a anything it just keeps try load the content, but just times out after a couple of minutes with no error at all.

The app works on other Apple and Android devices we have over our wifi.

Stream app version:  6.9.5.001

Chrome OS version:  93.0.4577.107

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CCAbbie

Problem Solver

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1.4K Messages

@user_484c48 Hello and thank you for taking the time to reach out to us today. I am sorry to hear you are having issues with the stream app on your new Chromebook. Since you have already done all the troubleshooting steps you can do on your end, I would like to look further into this for you.

Can you please reach out through the direct messaging chat icon (by clicking on the chat icon on the top right of the page) with your first and last name, name on the account if different, and service address?

I no longer work for Comcast.

4 years ago

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