Visitor
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3 Messages
Playback 2111 error 3 issue
Hello,
I keep receiving the playback issue 2111 error code 3 when using the app on my Chromebook. I also cannot cast from my phone app to a TV. I've refreshed, uninstalled and reinstalled all apps, rebooted all devices. Anything else I can try? Thanks.
CCYvonne
Contributor
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340 Messages
2 years ago
Hello @user_7ade8e We appreciate you bringing this issue to our attention so that we can work to fix the playback issue as soon as possible. Are you experiencing this issue when attemtping to stream in your home or away from home? -XfinityYvonne
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CCYvonne
Contributor
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340 Messages
2 years ago
@user_7ade8e I appreciate the information and the troubleshooting you have tried so far. I'd like to review your account and troubleshoot on my end too. Can you please send our team a direct message with your full name and full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_7ade8e
Visitor
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3 Messages
2 years ago
Just sent my full name and address on a message.
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