Playback 2021.10 Error message

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@shortnae wrote:

I am trying to stream live tv on my iPhone XR through the Xfinity Stream app, however, I keep getting an error message. I will be watching a live show on such channels like NBC, Food Network and others, and while watching the channel will freeze and then the image below will appear. The only way to get back is to close out the app and reopen every time this occurs. 

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using your own home wifi or cell data? what were you attempting to view? are you inside USA? are you using a VPN? are you using Comcast DNS servers?

I am using a private WiFi and using my Xfinity account to stream from my personal phone. I am in the US and just trying to watch/listen to the news

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@shortnae wrote:

I am using a private WiFi and using my Xfinity account to stream from my personal phone. I am in the US and just trying to watch/listen to the news

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what happens when you use your own home's xfinity wifi and the Xfinity Stream TV app on a smart phone?

If you read the initial post you would see what happens! I even included a screenshot!