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user_2c8ae8
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2 Messages

Sunday, April 10th, 2022 2:10 AM

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Picture doesn’t fill screen

​Hi there. I have an issue where many of the channels on Xfinity Stream Beta App (on Samsung TV) don’t fill the screen. Most of them seem to be movie channels.​

​I cannot adjust 4:3/16:9/Fit to Screen settings as the Xfinity App locks this and the option is therefore ghosted in my Picture menu.​

​Its also nothing to do with watching SD/HD channels as the problem is the same on both from what I can tell.​

​Any ideas? Not much point having a big tv if the picture is boxed up in half the screen with black around it!​

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Updated 

3 months ago

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user_a85d10

Visitor

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1 Message

4 months ago

I have the same problem with mine. 

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XfinityEmilyB

Official Employee

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834 Messages

Welcome to our community forum, @user_a85d10! Thank you for reaching out so we can help with your screen resolution. What troubleshooting steps have you tried so far? Here are some tips that will help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_41c730

Visitor

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11 Messages

@user_a85d10​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

4 months ago

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user_b45171

Visitor

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1 Message

4 months ago

I am having the same problem. Multiple TV's. Always seems to be sporting events. 

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Sigmoffitt

Visitor

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3 Messages

4 months ago

I found I had to add HD to my package (I didn't have it) for $9.99/mo to get full screen.  Once that went through the problem was solved.  It seems the app shrinks the screen for SD service.  Also, I have a grandfathered package and HD wasn't available on the website, I had to call customer service.  They didn't know about the screen size, but were able to help me add HD - that solved the problem.

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XfinityJoshM

Official Employee

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170 Messages

Awesome! I am glad to hear that we were able to add our HD service to your package for $9.99 per month. Doing so, fixed your tv's screen resolution issues where you were not able to get a full-screen picture with your channel lineup. The great thing about your recent change is that with Xfinity you won't lose access to SD channels when you subscribe to HD. You get the best of both worlds here at Xfinity! Were there any other concerns that we may address here in our community? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_d2f340

Visitor

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1 Message

that answer doesn't work for me. My plan already includes HD. the streaming app still doesn't fill the screen.

ROKU / Samsung TV 

4 months ago

0

XfinityValerie

Official Employee

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866 Messages

Hi there, @user_d2f340, thank you for taking the time to comment on our Xfinity Forums and sharing your experience with us. Are you experiencing the issues with movies or sporting events? For movies, are they newer released movies or older movies?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_41c730

Visitor

 • 

11 Messages

@user_d2f340​ I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

4 months ago

0

user_41c730

Visitor

 • 

11 Messages

4 months ago

I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!  

0

MGinAveMaria

Visitor

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3 Messages

3 months ago

This worked for me: I uninstalled/removed the app completely. Turn off/on tv.  I then installed the app again and logged in. Now i see HD channels are available, they are in the 1000 numbers and did not have them before. When i pick the HD channel (like CBS) now i get full screen without the black borders.

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