Visitor
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2 Messages
Picture doesn’t fill screen
Hi there. I have an issue where many of the channels on Xfinity Stream Beta App (on Samsung TV) don’t fill the screen. Most of them seem to be movie channels.
I cannot adjust 4:3/16:9/Fit to Screen settings as the Xfinity App locks this and the option is therefore ghosted in my Picture menu.
Its also nothing to do with watching SD/HD channels as the problem is the same on both from what I can tell.
Any ideas? Not much point having a big tv if the picture is boxed up in half the screen with black around it!
user_a85d10
Visitor
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1 Message
2 years ago
I have the same problem with mine.
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user_b45171
Visitor
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1 Message
2 years ago
I am having the same problem. Multiple TV's. Always seems to be sporting events.
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Sigmoffitt
Visitor
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3 Messages
2 years ago
I found I had to add HD to my package (I didn't have it) for $9.99/mo to get full screen. Once that went through the problem was solved. It seems the app shrinks the screen for SD service. Also, I have a grandfathered package and HD wasn't available on the website, I had to call customer service. They didn't know about the screen size, but were able to help me add HD - that solved the problem.
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user_41c730
Visitor
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11 Messages
2 years ago
I have had the sane issue for a long time and was just living with it for the time being. But, today I just un-installed the app, re-installed, signed back in with my in fo and now I have full screen!
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MGinAveMaria
Visitor
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3 Messages
2 years ago
This worked for me: I uninstalled/removed the app completely. Turn off/on tv. I then installed the app again and logged in. Now i see HD channels are available, they are in the 1000 numbers and did not have them before. When i pick the HD channel (like CBS) now i get full screen without the black borders.
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