Visitor
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1 Message
Peacock reward not working
I’m a platinum member and have been unable to get my free peacock premium reward. My rewards page says it has been claimed. When I clicked the link in xfinity assistant it took me to peacock. I signed in and all seemed good. But when I closed the app and tried to open it again it said I do not have a current subscription. It gives me two paid options to choose. Peacock says it’s an Xfinity issue and I do not have a current subscription. I have been in contact with a live agent at Xfinity at least 4 times and tickets issued. Never hear back and issue still not resolved. I’m very frustrated that I can’t get the free subscription that I qualify for. Can someone please resolve this for me.
XfinityThomasA
Official Employee
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2.9K Messages
1 month ago
Thank you for your feedback and for reaching out to us here for help. You've reached the right team! If you could please send a direct chat message with your full name and complete service address to “Xfinity Support”, I'd be happy to look into this with you. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
- XfinityThomasA
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