Peacock - Retry

I am supposed to have Peacock with my Flex streaming box, I can use all of my other applications except that. Every time I click the app it gives me a screen that says “something went wrong” with an adorable picture of Puss in Boots. I haven’t needed to use Peacock until some of my shows were pulled from Netflix, am I the only one with this issue?

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Responses

CCShan

Official Employee

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443 Messages

3 years ago

@

LexFlex31 I'm sorry to hear of the troubles you're experiencing in accessing Peacock. Have you tried logging in to the website at https://comca.st/3DU5wPc or the app on a smart device? Are you getting an error code with the " Something went wrong" message?

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LexFlex310

Visitor

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3 Messages

@XfinityShan I do not have the issue on my app/web browser. Only on the Flex box.

3 years ago

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CCShan

Official Employee

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443 Messages

3 years ago

@LexFlex310 Thank you for that information, that gives us a very clear starting point for figuring this out. Are you getting an error code? Have you restarted the box?

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LexFlex310

Visitor

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3 Messages

@XfinityShan there is no error code and I have restarted the box twice now.

3 years ago

0

CCChelseaA

Problem Solver

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637 Messages

Thank you for confirming! Another step that we can take is to clear the locally stored data from the apps within the Flex box. This ultimately would result in the other apps on the box also logging you out, and requiring you to login again. However, this can commonly clear any errors received specifically within an application that may be experiencing any trouble!
https://comca.st/3CdE25Q
Please let us know if that works for you!

I no longer work for Comcast.

3 years ago

0

Xfinity Stream App

LexFlex310

Peacock - Retry

CCShan

LexFlex310

CCShan

LexFlex310

CCChelseaA

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