L

Visitor

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3 Messages

Sat, Sep 24, 2022 6:58 PM

Peacock - Retry

I am supposed to have Peacock with my Flex streaming box, I can use all of my other applications except that. Every time I click the app it gives me a screen that says “something went wrong” with an adorable picture of Puss in Boots. I haven’t needed to use Peacock until some of my shows were pulled from Netflix, am I the only one with this issue?

Official Employee

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274 Messages

2 months ago

@

LexFlex31  I'm sorry to hear of the troubles you're experiencing in accessing Peacock. Have you tried logging in to the website at https://comca.st/3DU5wPc  or the app on a smart device?  Are you getting an error code with the " Something went wrong" message? 

 

Visitor

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3 Messages

@XfinityShan​ I do not have the issue on my app/web browser. Only on the Flex box.

Official Employee

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274 Messages

2 months ago

@LexFlex310 Thank you for that information, that gives us a very clear starting point for figuring this out. Are you getting an error code? Have you restarted the box? 

Visitor

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3 Messages

@XfinityShan​ there is no error code and I have restarted the box twice now.

Official Employee

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483 Messages

Thank you for confirming! Another step that we can take is to clear the locally stored data from the apps within the Flex box. This ultimately would result in the other apps on the box also logging you out, and requiring you to login again. However, this can commonly clear any errors received specifically within an application that may be experiencing any trouble!
https://comca.st/3CdE25Q
Please let us know if that works for you! 

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