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juradog
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Friday, October 24th, 2025 4:15 PM

Peacock Activation

I received a free peacock subscription, and the offer expires today. I tried to activate it but it said my xfinity is already linked to another account. When I tried to login to my peacock account, it wasn't the right one. I don't have access to the other one, what do I do?

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25 days ago

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XfinityBrianH

Official Employee

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1.8K Messages

25 days ago

 

juradog Thank you for reaching out to us here with your concerns! Can you please try linking the accounts following the instructions found here https://www.xfinity.com/support/articles/switching-between-multiple-accounts and once the accounts are linked let me know if you are experiencing the same issue?

 

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juradog

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@XfinityBrianH​ My peacock activation expired on the day I posted the question, I no longer have access to it. Thank you 

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25 days ago

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XfinityBrianH

Official Employee

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1.8K Messages

 

juradog Please let us know if you have any other questions or concerns in the future!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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