1 Message
Paramount Plus
Paramount Plus keeps buffing on x Finity. Makes anything unwatchable. It has nothing to do with the app or WiFi. The cable box is hardwired and the app works flawlessly when using a smartphone or WiFi enabled tv. What the [Edit: Language] is the problem Comcast?????
XfinityBradM
Official Employee
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533 Messages
4 months ago
Hey there, @user_afuiqn. That is definitely frustrating when you're trying to navigate through a 3rd party app and bumping into issues when attempting to watch a show. What sort of troubleshooting steps have you taken from your end? Have you tried to use the refresh option under the troubleshooting tab on the X1 cable box? Have you perform a power cycle to the cable box yet?
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user_394d70
Contributor
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18 Messages
3 months ago
We are having the same issue. Paramount Plus always buffered when loading a program, but would then show the program without freezing or lagging. The issue started last week with the constant freezing during the program, making it unwatchable. Not just one particular program, all of them. Agree, nothing to do with the App or Wifi, hardwired cable box to TV. We rebooted the box, sent a refresh signal and cleared the cache on the TV from the streaming apps. Problem continues.
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