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user_3da5f2
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Sunday, August 3rd, 2025

Paramount plus freezing on x1

Have disconnected and reconnected box, reset on line- still freezing about 2 mins in to episode 2 of 1883. 

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5 days ago

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XfinityMarshante

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6 days ago

Hello @user_3da5f2, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your cable. Is it only freezing on Paramount Plus or any app or channel you watch? 

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user_3da5f2

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5 days ago

Just paramount plus and seems to be around episode 2 of 1883.  It seems to be this one box as well. 

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XfinityJosephA

Official Employee

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1.9K Messages

Are you able to view all the other episodes of 1883, and what's the model number of the box that's having the issue? There's always a chance we need to upgrade the box or this could be an issue with that exact episode. 

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