Skip to main content
user_3da5f2
1st Topic
1st Reply

Visitor

 • 

2 Messages

Sunday, August 3rd, 2025

Paramount plus freezing on x1

Have disconnected and reconnected box, reset on line- still freezing about 2 mins in to episode 2 of 1883. 

Question

 • 

Updated 

26 days ago

11

2

0

Oldest First
Selected Oldest First
XfinityMarshante

Official Employee

 • 

431 Messages

27 days ago

Hello @user_3da5f2, thank you for taking the time to leave a post. Sorry to hear that you are having issues with your cable. Is it only freezing on Paramount Plus or any app or channel you watch? 

0

0

user_3da5f2

Visitor

 • 

2 Messages

26 days ago

Just paramount plus and seems to be around episode 2 of 1883.  It seems to be this one box as well. 

1

0

XfinityJosephA

Official Employee

 • 

1.9K Messages

Are you able to view all the other episodes of 1883, and what's the model number of the box that's having the issue? There's always a chance we need to upgrade the box or this could be an issue with that exact episode. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

26 days ago

0

forum icon

New to the Community?

Start Here