Skip to main content
user_0n1g7y
1st Topic

Visitor

 • 

3 Messages

Wednesday, May 6th, 2026 8:59 PM

Paramount plus blurry screen on my xfinity.

Can't get a good picture for Paramount Plus through Xfinity.  All other apps work great. This is happening on my FL tv and my MA tv.

Question

 • 

Updated 

13 days ago

49

1

0

Oldest First
Selected Oldest First
XfinityQue

Official Employee

 • 

654 Messages

20 days ago

 

user_0n1g7y, hello there and thank you for reaching out. I apologize about your experience and know how impactful that can be. When you say you cannot get a good picture, what do you mean by that? 

 

4

0

user_0n1g7y

Visitor

 • 

3 Messages

Picture is blurry with a gray tone to it.

Like

Reply

20 days ago

0

XfinityQue

Official Employee

 • 

654 Messages

 

user_0n1g7y, ahh thank you for sharing. What troubleshooting have you performed thus far? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

20 days ago

0

user_0n1g7y

Visitor

 • 

3 Messages

unplugged tv, unplugged router, unplugged tv box, sent refresh signals.......keep in mind I have no issues with any other streaming app

Like

Reply

15 days ago

0

XfinityThomasA

Official Employee

 • 

3.5K Messages

 

user_0n1g7y - Thank you for sharing! Let's troubleshoot this together. Is this issue impacted certain programs or shows and if show which ones? Have you tried uninstalling and reinsatalling the app on your devices to see if it helps? Do you have other devices to test?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

13 days ago

0

forum icon

New to the Community?

Start Here