gizimo's profile

Visitor

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1 Message

Wednesday, August 9th, 2023 8:02 AM

Paramount+ freezes and buffers constantly!

I have Paramount+ on X1 and it is constantly freezing and buffering. No other streaming service does it and the web is full of complaints about the same thing. The only answer anyone gets is that it's their Internet connection or speed. I have the fastest you have so that's not the problem. Can you please try to figure this out? There are so many things I want to watch on it but it's infuriating. I'd rather get it fixed instead of canceling but may have to. 

Official Employee

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1.6K Messages

4 months ago

Thank you for reaching out @gizimo. I am sorry to hear about the issues you are having with your streaming. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I would start by rebooting your modem and cable box. I also suggest logging out of your streaming app and logging back in. I personally have seen this fix any freezing I have encounter with network apps.  

Visitor

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1 Message

I have the same trouble however I have none of these problems using my fire stick to watch paramount plus.  I only have problems with app when I use my Xfinity boxes

Official Employee

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958 Messages

Thanks for posting on our community forums, @mikematthews129. I'm sorry to hear you are experiencing a similar issue. What troubleshooting steps have you taken so far? Did you try rebooting the box manually or through the Xfinity App? 

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Same problem and I’ve tried all the solutions here. Is this a problem with Xfinity or Paramount? 

Official Employee

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506 Messages

Hello @user_paramount we want to ensure you are able to enjoy all apps on your device. I am not seeing any known issues listed for this. Are you only having a problem with the app when using it on your X1 TV Box? 

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Visitor

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1 Message

I have the same problem while trying to watch paramount plus has anyone found a fix for this it’s very hard to try and watch a movie and it keeps buffering!!

6 Messages

13 days ago

I am another user having these same buffering issues. I see no solution offered here. What can be done for this?

Official Employee

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673 Messages

@user_3vixwp Thank you for sharing that you are experiencing an issue as well with the Paramount app through the X1 cable box. I'm sorry to see that you are having these issues. We do not have a known issue reported at this time for an issue with the app on X1 devices. Do you have any trouble with opening the app, or does the freezing buffering happen only while playing a program? What type of X1 cable box are you using? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 Messages

Obviously many people are having this problem as evidenced by the postings on this site and my observations when performing a Google search.

There is no problem opening the app. The buffering occurs during viewing and could happen at any point.

I can view a show on my iPhone or computer without a problem.

My box is an XG2v2-P.

Official Employee

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1K Messages

@user_3vixwp, Thank you for coming to our Forum and for trying to find a solution on your end. We always want to gather any additional details to make sure we're on the same page and understand the full scope of the issue for each particular customer. That way we can ensure we're heading towards the best fix, but I have your back all the way. Are you only having issues with the Paramount app on your cable box? Are you experiencing any buffering with other apps, recorded content, live shows, or On Demand? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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6 Messages

I experience the extreme buffering only with Paramount+. I see no problem with Netflix or Prime Video as 2 examples. No problems with live shows or recordings.

I can view Paramount+ on my iPhone or computer without a problem.

Official Employee

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781 Messages

@user_3vixwp 

 

Why can't I access the Paramount+ app on my X1 TV Box?
The app isn’t compatible with the following X1 TV Boxes: RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 TV Boxes. If you have one of these, you can exchange your ineligible TV Box on X1 by choosing the Paramount+ app tile.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 Messages

12 days ago

No one has replied to my post. There are many, many people having this problem. 

Where is a solution Comcast??

1 Message

8 days ago

Having the same problem with the Paramount+ app.  No other Apps or channels do this only Paramount. But please explain to me why there is no issues with the commercials In this app?

Yes we have rebooted everything g and logged in and out of the App.  No changes. 

Official Employee

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794 Messages

@user_mx8bgs Thank you so much for letting us know you are also running into this issue with the Paramount + App. Are you accessing the Paramount + app using one of our boxes? If so do you by chance know if you have one of these model of boxes: RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1? If you are not sure, you can check out this page here to see how to check : https://www.xfinity.com/support/articles/my-account-view-equipment-information#:~:text=You%20can%20view%20the%20make,Identify%20your%20equipment.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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