Paramount+ freezes and buffers constantly!

I have the same trouble however I have none of these problems using my fire stick to watch paramount plus.  I only have problems with app when I use my Xfinity boxes

Thanks for posting on our community forums, @mikematthews129. I'm sorry to hear you are experiencing a similar issue. What troubleshooting steps have you taken so far? Did you try rebooting the box manually or through the Xfinity App? 

Same problem and I’ve tried all the solutions here. Is this a problem with Xfinity or Paramount? 

Hello @user_paramount we want to ensure you are able to enjoy all apps on your device. I am not seeing any known issues listed for this. Are you only having a problem with the app when using it on your X1 TV Box? 

I have the same problem while trying to watch paramount plus has anyone found a fix for this it’s very hard to try and watch a movie and it keeps buffering!!

@user_3vixwp Thank you for sharing that you are experiencing an issue as well with the Paramount app through the X1 cable box. I'm sorry to see that you are having these issues. We do not have a known issue reported at this time for an issue with the app on X1 devices. Do you have any trouble with opening the app, or does the freezing buffering happen only while playing a program? What type of X1 cable box are you using? 

Obviously many people are having this problem as evidenced by the postings on this site and my observations when performing a Google search.

There is no problem opening the app. The buffering occurs during viewing and could happen at any point.

I can view a show on my iPhone or computer without a problem.

My box is an XG2v2-P.

@user_3vixwp, Thank you for coming to our Forum and for trying to find a solution on your end. We always want to gather any additional details to make sure we're on the same page and understand the full scope of the issue for each particular customer. That way we can ensure we're heading towards the best fix, but I have your back all the way. Are you only having issues with the Paramount app on your cable box? Are you experiencing any buffering with other apps, recorded content, live shows, or On Demand? 

I experience the extreme buffering only with Paramount+. I see no problem with Netflix or Prime Video as 2 examples. No problems with live shows or recordings.

I can view Paramount+ on my iPhone or computer without a problem.

@user_3vixwp 

Why can't I access the Paramount+ app on my X1 TV Box?
The app isn’t compatible with the following X1 TV Boxes: RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1 TV Boxes. If you have one of these, you can exchange your ineligible TV Box on X1 by choosing the Paramount+ app tile.

@user_mx8bgs Thank you so much for letting us know you are also running into this issue with the Paramount + App. Are you accessing the Paramount + app using one of our boxes? If so do you by chance know if you have one of these model of boxes: RNG150, Pace Xi3, Samsung XG2v2, and Arris and Pace XG1v1? If you are not sure, you can check out this page here to see how to check : https://www.xfinity.com/support/articles/my-account-view-equipment-information#:~:text=You%20can%20view%20the%20make,Identify%20your%20equipment.