Visitor
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1 Message
Paramount+ freezes and buffers constantly!
I have Paramount+ on X1 and it is constantly freezing and buffering. No other streaming service does it and the web is full of complaints about the same thing. The only answer anyone gets is that it's their Internet connection or speed. I have the fastest you have so that's not the problem. Can you please try to figure this out? There are so many things I want to watch on it but it's infuriating. I'd rather get it fixed instead of canceling but may have to.
XfinityDena
Official Employee
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1.6K Messages
4 months ago
Thank you for reaching out @gizimo. I am sorry to hear about the issues you are having with your streaming. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I would start by rebooting your modem and cable box. I also suggest logging out of your streaming app and logging back in. I personally have seen this fix any freezing I have encounter with network apps.
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user_3vixwp
6 Messages
13 days ago
I am another user having these same buffering issues. I see no solution offered here. What can be done for this?
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user_3vixwp
6 Messages
12 days ago
No one has replied to my post. There are many, many people having this problem.
Where is a solution Comcast??
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user_mx8bgs
1 Message
8 days ago
Having the same problem with the Paramount+ app. No other Apps or channels do this only Paramount. But please explain to me why there is no issues with the commercials In this app?
Yes we have rebooted everything g and logged in and out of the App. No changes.
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