Visitor
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1 Message
Paramount+ freezes and buffers constantly!
I have Paramount+ on X1 and it is constantly freezing and buffering. No other streaming service does it and the web is full of complaints about the same thing. The only answer anyone gets is that it's their Internet connection or speed. I have the fastest you have so that's not the problem. Can you please try to figure this out? There are so many things I want to watch on it but it's infuriating. I'd rather get it fixed instead of canceling but may have to.
XfinityDena
Official Employee
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3.6K Messages
2 years ago
Thank you for reaching out @gizimo. I am sorry to hear about the issues you are having with your streaming. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken? I would start by rebooting your modem and cable box. I also suggest logging out of your streaming app and logging back in. I personally have seen this fix any freezing I have encounter with network apps.
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user_3vixwp
6 Messages
2 years ago
I am another user having these same buffering issues. I see no solution offered here. What can be done for this?
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user_3vixwp
6 Messages
2 years ago
No one has replied to my post. There are many, many people having this problem.
Where is a solution Comcast??
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user_mx8bgs
1 Message
2 years ago
Having the same problem with the Paramount+ app. No other Apps or channels do this only Paramount. But please explain to me why there is no issues with the commercials In this app?
Yes we have rebooted everything g and logged in and out of the App. No changes.
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user_c4cnhi
5 Messages
2 years ago
This is the same
for us. Xfinity what is going on, we have ultra fast internet test speed.
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user_wqljsm
3 Messages
2 years ago
I am having the same issue. New router. New box. Everything works fine except Paramount+.
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user_c4cnhi
5 Messages
2 years ago
I too am having this same issue with Paramount, Comcast what is the solution to this? There are no answers on this thread and I have tried online support. Why can you not recognize this issue and find a fix.
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user_2u0m3b
1 Message
2 years ago
Also having that same frustrating issue! Get with it Xfinity, we pay enough for better service!
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Mahone40
2 Messages
2 years ago
For weeks this same thing has been happening to me. The TV shows would stop playing mid-stream and paramount almost always freezes while an advertisement is playing. Also, there isn't an option to continue a show where you left off. The show itself ALWAYS starts over instead of starting back where you left it. I'm way beyond irate and there's no reason paying for something that is broken and faulty. I can't even watch the TV show that motivated me to purchase Paramount Plus because it won't play past the first season. Well over a month this has been going on! It's an unnecessary stress that I don't need in my life.
To say there is nothing wrong on the app's part is insanity. No other app on my streaming player is having this issue
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Mahone40
2 Messages
2 years ago
For weeks this same thing has been happening to me. The TV shows would stop playing mid-stream and paramount almost always freezes while an advertisement is playing. Also, there isn't an option to continue a show where you left off. The show itself ALWAYS starts over instead of starting back where you left it. I'm way beyond irate and there's no reason paying for something that is broken and faulty. I can't even watch the TV show that motivated me to purchase Paramount Plus because it won't play past the first season. Well over a month this has been going on! It's an unnecessary stress that I don't need in my life.
To say there is nothing wrong on the app's part is insanity. No other app on my streaming player is having this issue.
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user_f57c7a
Visitor
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1 Message
2 years ago
Same issue here! Every other app works fine except Paramount+.
I’ve tried every troubleshooting solution I could find and nothing fixes this.
I should also add that it seems to happen mostly at night. Not sure if that makes a difference. Very frustrating!!
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