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Tuesday, June 25th, 2024 3:36 PM

Paramount + Buffering Issue

Looks like from other threads this has been a problem for over 11 months with no solution. All I can find is restart your modem. Why is that always suggested when the other seven streaming apps work fine? With Paramount raising their prices I don't know whether to cancel Paramount + or Xfinity. A fire stick sounds like the best solution.

Official Employee

 • 

534 Messages

4 months ago

Hi there @Gem535 We would be happy to look into your app concern. 

Please send us a DM with your full name and address to Xfinity Support.

To send a direct message:

Click "Sign In" if necessary

Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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