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xb2
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1 Message

Thursday, August 4th, 2022 4:33 PM

Closed

Out of home channels

Why are channels like ESPN and Motortrend now not available out of home in the streaming app?

Question

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Updated 

1 year ago

2K

42

customer_xyz

Visitor

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15 Messages

1 year ago

TV TO GO APPEARS UP AND RUNNING. Saw the info in another thread and sure enough, good to go.  

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user_5282c6

Visitor

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6 Messages

@customer_xyz​ not for me.  others??

1 year ago

0

user_ae33c7

Visitor

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4 Messages

Not for me. On iPhone. Still can only get one TVGO cartoon station and a few garbage stations when not on WiFi. 

1 year ago

0

user_ae33c7

Visitor

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4 Messages

@customer_xyz​ 

what are you able to view on your iPhone when not on home WiFi? I can’t get anything  but one Tvgo cartoon channel And bunch of garbage channels 

1 year ago

0

jjg198

Visitor

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2 Messages

Same for me on my iPhone XR  All popular networks still unavailable.  The only identifiable networks available are A&E and Cartoon Network.  I wanted to watch CNN while running at gym but still not available.

1 year ago

0

GalvTexGuy

Contributor

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20 Messages

Not for me.  No favorites, no live TV and the only To Go channels are a couple of MTVs, Fox, NBC and a ton of useless channels.  I’m taking off a day from work to cancel TV, Internet and phone, and turning in my equipment. I’ll be switching my services and my money to companies that care about my loyalty. I’ve been a customer for a couple decades.

1 year ago

0

user_478f65606506

Visitor

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1 Message

1 year ago

I had the same issue.  Some of my channels just came back, but missing a good number of them.  Example would be:  Fox (philadelphia) was out of home but now is no longer.  Food network was not working out of home but now it is.  

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CCStephanieT

Contributor

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342 Messages

Hello @user_478f65606506 Thank you for reaching out through our Xfinity Forum. Can you try uninstalling the Stream app and reinstalling? Please let me know if this fixes the issue.

I no longer work for Comcast. 

1 year ago

0

customer_xyz

Visitor

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15 Messages

1 year ago

Yes, it appears that To Go is up and running for me. I can’t really tell if anything is missing, because the available list is quite long. my local channels are there, at least the same as before. Funny that Stingray music channels that appeared when this whole thing started, are now listed below the standard music choice channels.

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user_5282c6

Visitor

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6 Messages

@customer_xyz​ and you can stream without being on home WiFi??  

still no dice for me

1 year ago

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customer_xyz

Visitor

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15 Messages

Yes, To Go channels are available and work away from home on my iPad, using 5G. I’m in north Florida so maybe it’s spreading west and north? Not sure why it’s not back nationwide by now. 

1 year ago

0

user_573b25

Visitor

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3 Messages

1 year ago

I have lost the out of home (tv go) channels too.  I tried it on an older iPad that had not been updated and it still didn’t work.   Infinity has either cut service intentionally or they don’t know what they are doing.  

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ThiNgo75

Visitor

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6 Messages

1 year ago

Happy to report also…all TVgo/Out of Home channels seems to be back up now (at least for me). Hope the same for everyone else. 

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user_88f1bb

Visitor

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3 Messages

1 year ago

Congratulations to all, everyone’s persistence in this matter has given us back what we lost for now. Hopefully they understand how important this option is to its customers and they continue to provide us with what we pay for. Thank you to all for the hours on the phone to customer service. 

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user_5282c6

Visitor

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6 Messages

@user_88f1bb​ still not working for me.  

others??

1 year ago

0

BoarderJr3

Visitor

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2 Messages

1 year ago

Still not working in Vermont. Would be nice if service was restored to everyone in the same manner. 

We are probably all paying in the area of $300 a month for our service. This is part of that service.

Any ideas as to when the rest of us will have our service returned? You will want your payment no matter what. 

When you travel a lot for work this is something that is invaluable. 

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user_5282c6

Visitor

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6 Messages

@BoarderJr3​ thanks.  Not working in GA

1 year ago

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user_ae33c7

Visitor

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4 Messages

My TVGO returned pretty much with the same service a few hours ago. Hopefully it will not disappear again! What a nightmare.  I did leave a scathing review on the app site:) 

1 year ago

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BoarderJr3

Visitor

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2 Messages

1 year ago

My TV GO has returned this morning. 

Finally!

Let’s hope they stay, this has only happened one other time for a few hours that I can remember and we have had the service for many years.

1

CCChe

Official Employee

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6.9K Messages

We appreciate your patience while working to get this resolved. Glad to hear things appear to be working for you all again. If you run into any issues in the future, feel free to start a new post, and we'd be happy to help however we can. Take care! 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5282c6

Visitor

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6 Messages

1 year ago

Great, works here now too!  very strange there was no notification affecting likely millions of users.   

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user_81d548

Visitor

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2 Messages

1 year ago

Looks like Xfinity solved this problem late yesterday 8-8-22

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