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xb2
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Thursday, August 4th, 2022 4:33 PM

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Out of home channels

Why are channels like ESPN and Motortrend now not available out of home in the streaming app?

Question

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Updated 

3 years ago

3.4K

42

Tomcarp

New Poster

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9 Messages

3 years ago

I was sent to a manager and was told that channels like MSNBC, CNN were never available, onlymTVTOGO were available. They are clueless. This isn’t good. What is strange is that I lost everything on a Vizio-firstick, a tcl-roku, my iPhone,my iPad but it still works on another Vizio-fire stick. 
I hope it’s just an it bug. 

0

GalvTexGuy

Contributor

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20 Messages

3 years ago

The app was updated overnight to 7.4.0 and nothing has changed.  Still no streaming on cellular.  What good is streaming if you can’t watch live TV on your phone when you’re away from home?

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user_b8d794

Visitor

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2 Messages

3 years ago

Same issue here. None of the channels excluding NBC are available that I usually watch out of home. It's really frustrating...

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user_b8d794

Visitor

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2 Messages

3 years ago

Same issue here. None of the channels excluding NBC that I usually watch out of home are available. It's really annoying...

1

CCHeather

Problem Solver

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1.1K Messages

@user_b8d794 Thank you for reaching out to the Digital Care Team. I hate to hear this has been your experience. There is currently an ongoing investigation for this issue. 

Please send us a PM with your first and last name, as well as house numbers to your service address. To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select Xfinity support and you will be able to speak with the next available specialist.

I no longer work for Comcast.

3 years ago

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jjg198

Visitor

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2 Messages

3 years ago

Starting yesterday all the “out of home” streaming channels I watched previously at Planet Fitness are now gone.  The Xfinity website still claims numerous channels are available to stream out of home.  This started yesterday.  I have signed out and back in without success.  There appears to be a new iOS app, but that hasn’t solved the issue.

1

XfinityGabby

Official Employee

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1.5K Messages

Hello @jjg198. We appreciate you taking the time to reach out to our Digital Care Team. We can certainly help and troubleshoot the issue. Please send a Direct Message with your full name and address to further assist.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_fab347

Visitor

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3 Messages

3 years ago

Having same issue. I was able to stream Everything 3 days ago. Now only the on the go channels. Spent an hour plus on the phone with them. Restarted x1 box etc. Still not able to stream. 

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Tomcarp

New Poster

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9 Messages

3 years ago

I reset X1 and modem and nothing. I get it to work on 1/3 remote tv, not on iPad, but it does work on PC. This has to be a problem on their end. There is no point in having an app that only lets you watch 8 stations no one cares about. Their marketing says watch live tv, on demand on any screen anywhere. 

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llutz

Visitor

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2 Messages

3 years ago

Same problem...channels I've always watched at the gym now get a message to"connect to in-home wifi" (which does work, actually).  I spent 40 minutes in chat with someone who kept reassuring me and trying to "renews your bootfiles" (really?) and a hard sell to upgrade my internet speed including creepy emails and texts.  Then I went to an Xfinity store where someone poked around on my iPhone and declared that all channels seem to have unlicensed themselves from Xfinity streaming (whaaaat?).  The only things that were changed pre and post losing the channels was a iOS upgrade pushed by Apple the other night and my "forget this network" for xfinity wifi since my phone always tries to log onto them and succeeds but never connects to the internet (so I tend to shut wifi off manually when not at home so the cell signal can be used for data).  Incredibly frustrating!  But I guess that's what everyone here is saying.

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user_355c9f

Visitor

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1 Message

3 years ago

I’m wondering if the issue might be caused by my using IOS 16 beta software on my iPhone?  Are other iPhone users, who are experiencing this issue, also using the beta software?

6

GalvTexGuy

Contributor

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20 Messages

@user_355c9f​ Good question because I’m wondering if the 15.6 update caused this issue, too. I tried having a chat with Apple last evening, but I got nowhere, unfortunately.  This wouldn’t be the first time an iOS update broke something.  In fact, I think my battery isn’t lasting as long since the update. 🫤

3 years ago

user_fab347

Visitor

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3 Messages

No I’m 15.6. Still having problem. 

3 years ago

user_ae33c7

Visitor

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4 Messages

I am having the same problems. Only one cartoontvgo ,nbc and few garage channels. All my previously watched channels gone. Website lists them all, but app just says ‘need inhime WiFi’. Went into store - knew nothing. Hours on phone/online help- never got a person and just sent me in circles. 
If anybody finds out the solution please post!

3 years ago

XfinityEricB

Official Employee

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2.1K Messages

Hello @GalvTexGuy, and thank you for reaching out with your streaming issue. I would be happy to help in any way I can. Can you create your own post with a brief description of the problem you are having yourself, and we would be happy to work with you from there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

CCDaryl

Problem Solver

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828 Messages

@user_fab347

 

I wanted to check in with you, to see if you were still having issues with the Xfinity Stream app in your home.? I can tell that our engineers are aware of these issues and are working on them. 

I no longer work for Comcast.

3 years ago

0

user_3a6c5d

Visitor

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1 Message

3 years ago

Same problem here. What is the point of streaming in your home? Been on the phone all afternoon and techs no nothing but are also perplexed as to why this is now happening. They’re about to lose a lot of customers and a lot of money.

1

XfinityThomasC

Official Employee

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2.5K Messages

Hello user_3a6c5d! Could you please send our team a direct message with your full name and full address? To send a "Peer to peer" ("Private") message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_5282c6

Visitor

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6 Messages

3 years ago

Any updates/fix here?

hope it’s not related to the stream beta program being potentially over?  

(edited)

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user_a6fe63

Contributor

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19 Messages

3 years ago

Word is the network licensing changed and the togo lineup is permanent. Xfinity is too cowardly to just say so. 

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user_a6fe63

Contributor

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19 Messages

3 years ago

https://www.xfinity.com/support/articles/cancel-my-xfinity-services

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user_a6fe63

Contributor

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19 Messages

3 years ago

It’s working and has all channels via android. Only iPhones having issues

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MHarmon18325

Visitor

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8 Messages

3 years ago

I encourage all users to go to the App Store and give this app a one star review and then tell everyone why! THIS will get the attention of Xfinity (as this forum apparently doesn't).

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