Visitor
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4 Messages
Only TV GO channels showing, no locals
I turned in my cable box today at xf store. She asked me if I had xf modem because order said I was going to lease one. Nope, I’ve owned an Arris sb8200 for several years. Worked fine with the full channel lineup on xf stream last night. Tonight after my visit to the store, just tvgo channels. Something changed with whatever the store employee put into the system. She did change speed from 500 mbps to 1000 mbps because she said they both cost the same.
I spent 1+ hours with a patient tech who tried everything. Deleting and reloading apps. Unplugging modem. Unplugging my Netgear Orbi router. Nothing helped.
I welcome any and all input to solve this conundrum.
Thanks!
XfinityRay
Official Employee
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3.6K Messages
6 hours ago
Hi there, @janesil! Thank you for reaching out about the channels working. We appreciate the steps you tried in troubleshooting the problem. If you have an internet only plan, our TV GO channels will work in the Xfinity Stream app on your wireless devices like a TV or a cell phone. If you have a TV package and internet, you can watch your full TV subscription in the Xfinity Stream app. The Xfinity Stream app on partner devices, such as Apple TV, Amazon Fire TV, and Roku will only work if you have a TV package, https://www.xfinity.com/support/articles/xfinity-stream-app-faqs. We do offer the Xfinity Xumo Stream boxes at no monthly charge. That gives you 300+ channels and 250+ apps that you can enjoy on your TV. You can see more here, https://www.xfinity.com/support/articles/xfinity-xumo-overview. Do you want to look further into that option so you still get entertainment on your TV?
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