Regular Visitor
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2 Messages
Not able to access Peacock on Xfinity
i,
I have had 4 multiple live chat sessions. Spent over 5 hours chatting with Xfinity.
I am not able to access Peacock Premium. I have the stream saver package that offers - peacock premium, netflix and apple tv.
In my Xfinity portal I have activated Peacock.
However, When I login to Peacock - it shows that I do not have entitlement to Peacock premium and asks me to purchase a plan.
Every time I get on the phone, I explain the situation all over again, the support rep asks me Activate Peacock - which I have done 20 times already - the message says "Peacock premium is activated".
Will someone please intervene and fix this ?
This is ridiculous - someone at Xfinity needs to own this and take responsibility to bring closure to this.
XfinityVictor
Official Employee
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1.5K Messages
10 days ago
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