pman1963's profile

Regular Visitor

 • 

2 Messages

Monday, July 21st, 2025

Not able to access Peacock on Xfinity

i,

I have had 4 multiple live chat sessions. Spent over 5 hours chatting with Xfinity.

I am not able to access Peacock Premium. I have the stream saver package that offers - peacock premium, netflix and apple tv.

In my Xfinity portal I have activated Peacock.

However, When I login to Peacock - it shows that I do not have entitlement to Peacock premium and asks me to purchase a plan.

Every time I get on the phone, I explain the situation all over again, the support rep asks me Activate Peacock - which I have done 20 times already - the message says "Peacock premium is activated".

Will someone please intervene and fix this ?

This is ridiculous - someone at Xfinity needs to own this and take responsibility to bring closure to this.

Oldest First
Selected Oldest First

Official Employee

 • 

1.5K Messages

10 days ago

 

pman1963 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

forum icon

New to the Community?

Start Here