1 Message
Non-working box for 4 weeks
I have a box that hasn't been working for 4 weeks I've been calling for 4 weeks to try to speak to a person I have taken my box to the Comcast store and they say they don't have anymore of those boxes so I had to call customer service I've been requesting for 4 weeks for someone to call me and I keep having to speak to an assistant via text this is unacceptable I pay entirely too much money for my services not to be able to watch TV
XfinityAlyssaA
Official Employee
•
1.5K Messages
4 months ago
Good afternoon @user_sanqje, and thank you for reaching out on our Community Forums. We're sorry to hear that your box hasn't been working for 4-weeks and can understand your frustrations. We apologize for the frustrating experience and this is never the kind of experience we want for any of our customers. May I ask what kind of cable box you are using and what is going on with it? For example, are you receiving any error codes or messages? Rest assured, our team will help get this taken care of for you.
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