Bobpm1's profile

New Poster

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2 Messages

Wed, Apr 22, 2020 8:00 AM

No Xfinity stream on 2020 samsungs

Bought a new 7 series Samsung LCD specifically to use the Xfinity stream app in a location without a cable connection. The app is not at the Samsung App Store. After a few hours of Samsung tech support by phone, I asked if there was a supervisor who might know more. Sure enough there was, and he told me that NONE OF THE 2020 models will have the app.

Responses

Official Employee

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196 Messages

1 y ago

Hello @Bobpm1, we are sorry for the inconvenience.

What is the specific model of the TV?
You can find a list of compatible Smart TVs for our Xfinity Stream Beta app here: https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs

We hope this helps, but please let us know if you have any questions or concerns.

Visitor

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1 Message

@ComcastStream : the document to which you link says this category of TV contains the xfinity streaming app:

Samsung:

  • 2020 TVs (no minimum software version) All QLED and UHD Models

so, do they have an xfinity streaming app or not?

Official Employee

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450 Messages

I definitely understand wanting to be able to utilize our Xfinity Stream app. I use it with a few Roku devices in my kid's rooms because they don't usually watch cable. I'm happy to look into this for you, can you please provide me the exact model of your Samsung TV? Also, have you checked to make sure that your TV has the most up to date firmware?

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Rustyben

Expert

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24.1K Messages

1 y ago

adding.... a modern inexpensive Roku device works very well.

New Poster

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1 Message

1 y ago

I was hoping they were going to release it but as far as I’m concerned Comcast is greedy and they found too many people using the app for free and not paying for extra boxes. If this is the case as I expect, at least offer it as a paid app for about $5. They don’t have to deal with the hardware and we still get to use the app. Super inconvenient as I own a tv sales and installation company and I have a lot of customers expecting the app to be on their new TVs.
Rustyben

Expert

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24.1K Messages

1 y ago


@Troy_S wrote:
I was hoping they were going to release it but as far as I’m concerned Comcast is greedy and they found too many people using the app for free and not paying for extra boxes. If this is the case as I expect, at least offer it as a paid app for about $5. They don’t have to deal with the hardware and we still get to use the app. Super inconvenient as I own a tv sales and installation company and I have a lot of customers expecting the app to be on their new TVs.

just get a modern version roku and use it as much as you like with the xfinity stream app while connected to your own home wifi.

Visitor

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3 Messages

@Rustyben no, I don’t want to do that. That is NOT an acceptable resolution. I want ONE REMOTE…my TV’s remote. I do not want a Roku dangling behind my wall mounted TV, even if it could fit between it and the wall. The official Xfinity site says all 2020 Samsung TV will work but they don’t. This is more than misleading, it is a lie. Not cool.

Visitor

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3 Messages

We are considering ATT as an alternative until Verizon FiOS arrives in our area. 

New Poster

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1 Message

1 y ago

The https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs site lists up to 2019 TVs. Samsung Smart TV 2020 model UN43TU700DFXZA did not find the Xfinifty Stream app. The Samsung software was updated to version T-KTSU2AKUC-1083.0. When will the Xfinity Stream app and this web page be updated for 2020 Samsung TVs?

 

If 2020 Samsung Smart TVs will not have this service (Xfinity Stream capable), can you please please reply as such so that consumers are aware and will not be waiting for the update. If the Xfinity Stream app is to be updated to support 2020 and future models, is there a road map (expected dates) for the software upgrades posted somewhere.

Rustyben

Expert

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24.1K Messages

1 y ago


@comicausey wrote:

The https://www.xfinity.com/support/articles/activating-xfinity-stream-smarttvs site lists up to 2019 TVs. Samsung Smart TV 2020 model UN43TU700DFXZA did not find the Xfinifty Stream app. The Samsung software was updated to version T-KTSU2AKUC-1083.0. When will the Xfinity Stream app and this web page be updated for 2020 Samsung TVs?

 

If 2020 Samsung Smart TVs will not have this service (Xfinity Stream capable), can you please please reply as such so that consumers are aware and will not be waiting for the update. If the Xfinity Stream app is to be updated to support 2020 and future models, is there a road map (expected dates) for the software upgrades posted somewhere.


the Samsung forum or tech support would have to help you as they fix their TV operating system to be compatible and then offer the app on the Samsung app store. 

New Poster

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1 Message

1 y ago

I'm in the same boat... good news is I bought the 2020 version of the LG TV at the same time which DOES have the stream app. I'm planning to return the Samsung and just get another LG. The LG also has voice remote which the Samsung does not have.

New Poster

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2 Messages

1 y ago

Honest_Ed may I ask which model of LG you got? I'm looking to get a 43" TV to put in my home gym and want this function on it, so I don't have to have an extra cable box.

Official Employee

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196 Messages

1 y ago

Hi @Bobpm1 @comicausey @Honest_Ed, Stream app is available on both LG and Samsung 2020 TVs now

Regular Visitor

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4 Messages

1 y ago

It's about time! Now I can send back this overpriced box!!

Rustyben

Expert

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24.1K Messages

1 y ago


@H8tingcable wrote:

It's about time! Now I can send back this overpriced box!!


the 2020s that have firmware up to date should find the app in the samsung app store. or use a modern roku device.

Visitor

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3 Messages

@Rustyben please stop.

New Poster

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2 Messages

1 y ago

This is good news. Will it be all Samsung and LG 2020 sets or just certain models?

Rustyben

Expert

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24.1K Messages

1 y ago


@elliott513 wrote:

This is good news. Will it be all Samsung and LG 2020 sets or just certain models?


way to check is to update TV to latest firmware then go to the TV's brand app store.

New Poster

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2 Messages

1 y ago

Thanks. I haven’t purchase a TV yet so I wanted to make sure if it was specific models or any 2020 LG or Samsung.

Visitor

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1 Message

6 m ago

Does anyone know if a Samsung 43 class 4 UHD   UN 43 tu8000 2020 have the ability to find the xfinity app on search?  

Thank you.  

New Poster

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3 Messages

Yes and that Tv the has the hottest, bright, sharpest picture I have ever seen,  Stunning

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