ROG63's profile

Frequent Visitor

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9 Messages

Thu, Sep 12, 2019 4:00 AM

No sound NBC

I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.

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Responses

Accepted Solution

Official Employee

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30 Messages

2 y ago

Thanks for reporting this @ROG63 @MN1396 

 

We found an issue with a specific region for NBC audio. The engineering team has resolved it, so it should work now. Let us know if you still see issues. 

 

Thanks!

New Poster

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2 Messages

2 y ago

Same issue here. No sound, only video using the Stream App, local NBC channel, viewing in home on an IPad. Worked until the most recent app update. 

Rustyben

Expert

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24K Messages

2 y ago


@ROG63 wrote:
I see several posts from other users regarding no sound on NBC but no real solutions. Using the Xfinity beta app with Roku and sound will not work for NBC. Looking for advice. Checked setting as suggested.

NBC sound works fine on my roku. does it work on your smart phone/tablet? a PC?

 

while watching live did you press the * (star) roku button  and verify audio track is on english?

ROG63

Frequent Visitor

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9 Messages

2 y ago

I have two TVs set up with roku and both have the same issue. So we can try pressing star. I will update post later.
ROG63

Frequent Visitor

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9 Messages

2 y ago

Okay will check tonight and post a response.

New Poster

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2 Messages

2 y ago

I am very impressed the post was read (I was skeptical) and investigated. I checked this evening and the audio has returned.  The fix worked. Thank you for the fast customer service!

ROG63

Frequent Visitor

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9 Messages

2 y ago

Thank you! My favorite channel has sound. Appreciate the quick response.

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