Visitor

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1 Message

Friday, November 21st, 2025 5:09 PM

No picture on Xfinity Stream on Apple TV

I have sound but no video.  I have update app, powered everything on and off but nothing works.  I had. Video on this tv and app for 2 months - now no picture (but sound and I can see Guide, etc.)

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Official Employee

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2.7K Messages

3 days ago

Hi there, @user_6j5f0k I'm sorry for the trouble you are experiencing. Since it's been a few days since you last posted, are you still having trouble getting a picture?-Richard

Regular Visitor

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3 Messages

7 hours ago

same issue. it used to work quite well on AppleTV. now there’s a new casting menu in the Xfinity stream app, and when selecting AppleTV no picture at all when casting, just sound. 

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