user_y49vjd, Thank you for reaching out to Xfinity Support. If this is on your X1 cable box, a good place to start is using the Xfinity App to do a system refresh on your box. You can either go through the app and troubleshoot or you can push the "A" button on your remote to access the troubleshooting from your remote. Let us know if you still need further assistance.
XfinityAngie
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