1 Message
No internet
I’ve been without internet for 7 days. I had received updates that our internet would be restored by 5:30am this morning. I spoke to an xfinity worker yesterday that was in the neighborhood and he said it would be fixed by the end of the day yesterday. Can you give me an update? It’s still not on
XfinityDena
Official Employee
•
2.7K Messages
5 months ago
@user_494gzk Thanks for reaching out. Services may be out in your area due to a number of reasons, including but not limited to weather, power interruptions or other outside factors. When a service loss is declared in an area, our teams are notified and will work as quickly and safely as possible to ensure everyone is back up and running. We offer convenient self-service options to check service interruptions through My Account, the Xfinity App, or the Xfinity Status Center at http://www.xfinity.com/support/status. This is where you would get the most up to date information including ETAs. This is the same information all representatives have as well. Credits are applied once the service loss in the area is cleared. Once fully resolved, there is a way to request a credit online, and we will check to see if you are eligible! Visit the link: https://www.xfinity.com/support/account-management/credits/outage/details?client_id=helpandsupport&continue=https://www.xfinity.com/support/status&linkId=149261291.
Have your services returned?
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