coolpad's profile

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Sun, Nov 3, 2019 5:00 PM

No channels

Channels are missing from xfinity stream app. Also recording .

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Rustyben

Expert

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24K Messages

2 y ago


@coolpad wrote:
Channels are missing from xfinity stream app. Also recording .

test your account. go to xfinity.com web site and sign in. select account menu, then users and create a new username. use that new username/password to sign in to the stream TV app. working?

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11 Messages

1 y ago

sounds like an interesting way to do a test.  Has anyone tried this?  so, sounds like a major database error.

 

I went around and around with customer support for almost FOUR MONTHS! and still it wasnt fixed.  Then out the blue, having resigned myself . the four channels i was missing suddenly showed back up!  dont know how or why, but im just glad I got them back.

 

You woudl think that the customers should get compensation for this, loosing channels, or like the other day, being without Internet or tv for over 5 hours..... how come we dont get compensated?

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