No channel guide on Rokus or phone app

I get an error 0100 which when I google says it means too many devices, but when you look at the devices streaming, there are none listed… no channel guide on roku streaming app nor on phone streaming app. It shows on the regular Xfinity app that we have the streaming app.  I have reset everything multiple times, deleted and reinstalled apps, cleared the Roku cache, chatted with representatives, spoke to one again last night on the phone and was told it would be fixed by today… If anyone has any information, I would appreciate it.  I also wondered if it’s because I have the 2.4 and 5 split so my security system was stable… btw, all of my other streaming apps work on my Rokus and my phone.  

thank you