U

Visitor

 • 

1 Message

Tue, Apr 20, 2021 2:55 PM

no audio on my live stream major networks

I can see picture but zero sound on all major networks on my live stream on my laptop

I have called numerous times and spent HOURS ON THE PHONE with your useless techs. NOBODY can fix it and nobody knows what is happening... ????? I want a refund!

Responses

ComcastAlyssa

Official Employee

 • 

154 Messages

15 d ago

Good morning @user_e65de8 and thank you for reaching out to our Digital Care Team on our forums, we really appreciate your time! Our team would be happy to troubleshoot your stream concerns further as well as provide an applicable credit for the inconvenience. Rest assured you've reached the right team to help make this right today. In order to take a deeper dive into this, can you please click the chat icon in the top right corner and send a message to our 'Xfinity Support' handle with your name, the account holder's name (if different) and service address?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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