Visitor
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2 Messages
New xfinity app update is terrible
Xfinity clearly wants to lower the quality of the app because overpriced consultants told them it’s cannabilizing hardware revenue steams. That’s the only explanation for removing critically important sections of the app. No way to see Scheduled Recordings. Limited options for setting new recordings. No way to sort for HD channels or Favorites. No ability to skip commercials. Fast forward is now :10 seconds instead of :30 leaving you to have to press 30 times for one commercial break.
UX is terrible. If you don’t unwind this roll out you’re basically admitting you are trying to dumb down the app for fear it’s cannabilziing TV time. You clearly didn’t run this by consumers because even 1 user could have pointed out ten bad decisions within 5 minutes of using it.
If you want to lose customers to competitors, keep the app as is.
paulu
Visitor
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1 Message
2 days ago
All of the features mentioned that have been removed makes this app worthless now. Who thought this was an improvement? Please replace the new app with the old one or add the removed features to allow you to see scheduled recordings, add filters to sort by hd channels and favorites and allow prioritizing shows to record.
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XfinityMarshante
Official Employee
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1.6K Messages
19 hours ago
Hello @user_d68a9b, thank you for taking the time to leave a post. With the new Xfinity Stream TV experience, the option to filter the Live TV guide by Favorite Channels is currently unavailable. You can still favorite Sports teams on the TV experience. We know that having to scroll through the full channel guide isn’t a great experience, especially if you’ve already taken the time to set up your favorites. Our team is aware of the issue and is actively working on a solution.
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user_7ale9x
Visitor
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1 Message
2 hours ago
I feel like the only value for being a diamond Comcast/ Xfinity member for 28 years was lost with this one app update. And this benefit was for all customers. Time to cut the cord and go to YouTube tv
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user_tvs08i
2 Messages
2 hours ago
I agree with all of these feature complaints, and have one to add. If I click on a show using the guide to see if the episode is new, or what episode season/number, I get a full page of info that gives me none of these answers. I used to be able to get a short summary of the program, if it’s new, and other times it is being shown. Please go back to when this app functioned in a helpful way.
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