New scheduled recording are not show on Xfinity Stream app and web portal

I noticed this issued started last Sunday (11/8/26). It happended again tonight Thursday (11/12/26). Recordings do not show in Xfinity Stream app on Roku and Fire TV, and do not show on xfinity.com/stream. Google Gemini mentioned I need to request Cloud DVR entitlements refresh or re-provision your Cloud DVR storage.

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XfinityEricB

Official Employee

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3.9K Messages

3 hours ago

user_e74xns Thanks for reaching out to us here on Forums for assistance with you DVR access concern through the streaming app, and we would be happy to trouble shoot with you. I see you sent us a direct message already, and we can continue there with you to get the account information.

Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.

- XfinityEricB

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Xfinity Stream App

user_e74xns

New scheduled recording are not show on Xfinity Stream app and web portal

XfinityEricB

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