J

Visitor

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2 Messages

Tuesday, October 12th, 2021 1:20 AM

Closed

New post: Slow download of dvr recording

I’m having the same problem, actually the exact same problem. Did anybody ever come up with a solution to this?

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Problem Solver

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1.1K Messages

4 years ago

Are you connected directly to your modem or over WiFi? 

Visitor

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2 Messages

4 years ago

I was told it’s the stream app itself. Netflix downloads a 2 hour movie in less than 10 minutes. When I download from Xfinity DVR it takes up to a hour with over 300 speed. 

Official Employee

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800 Messages

Hi @user_b394e5, I'm sorry to hear about this trouble! Have you already attempted to uninstall and reinstall the app recently? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

Yes nothing changed. Today I sat right next to my router getting over 450 speed on my iPhone. Took a hour to download basketball game. 

Official Employee

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800 Messages

I know that iPhone had a recent update to the operating system; did your device update and if so, did this start happening after? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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