New cable box needs immediate upgrade

So went to the Xfinity store for a couple of hours and came home with a wifi 6 and X1.

Immediately the cable box says I need new equipment when I open an app. Claims to be sending one in a few days.

Why did they give out old cable boxes in the first place?

Is it really at no cost like it said?

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Responses

XfinityRoberto

Official Employee

•

1.7K Messages

3 years ago

Hello and welcome to Comcast. Thank you so much for reaching out to us about your TV box concerns. You are in the right place and I am happy to take a look at your equipment.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message:

Click "Sign In" if necessary

Click the "Peer to peer chat" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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Xfinity Stream App

david_123

New cable box needs immediate upgrade

XfinityRoberto

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