Cal50's profile

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3 Messages

Fri, Jan 17, 2020 5:00 AM

NBC Not Streaming

For the last two mornings NBC live feed isn't  working on my Roku and on my IPad  does any know what the issue is?

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Rustyben

Expert

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24K Messages

1 y ago


@Cal50 wrote:

For the last two mornings NBC live feed isn't  working on my Roku and on my IPad  does any know what the issue is?


are you using the xfinity stream channel on roku and stream app on iPad and watcthing a numbered channel? does the home set top box connected TV play the same channel when not working on the other devices?

New Poster

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3 Messages

1 y ago

Yes it does  

the roku app shows. Error.tvapp-00206

Rustyben

Expert

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24K Messages

1 y ago


@Cal50 wrote:

Yes it does  

the roku app shows. Error.tvapp-00206


does the smart phone/tablet play the channel properly while the roku fails at the same time?

New Poster

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3 Messages

1 y ago

no the ipad would play it either

Rustyben

Expert

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24K Messages

1 y ago


@Cal50 wrote:

no the ipad would play it either


I believe you meant to say the ipad would not play it. There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.

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