New Poster
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3 Messages
NBC Not Streaming
For the last two mornings NBC live feed isn't working on my Roku and on my IPad does any know what the issue is?
New Poster
•
3 Messages
For the last two mornings NBC live feed isn't working on my Roku and on my IPad does any know what the issue is?
Responses
Rustyben
Expert
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24.1K Messages
2 y ago
are you using the xfinity stream channel on roku and stream app on iPad and watcthing a numbered channel? does the home set top box connected TV play the same channel when not working on the other devices?
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Cal50
New Poster
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3 Messages
2 y ago
Yes it does
the roku app shows. Error.tvapp-00206
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Rustyben
Expert
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24.1K Messages
2 y ago
does the smart phone/tablet play the channel properly while the roku fails at the same time?
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Cal50
New Poster
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3 Messages
2 y ago
no the ipad would play it either
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Rustyben
Expert
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24.1K Messages
2 y ago
I believe you meant to say the ipad would not play it. There is an issue in a database. call 800-Comcast, select tech support for cable TV. ask the agent to transfer you to the app support team. ask the team member to reprovision your streaming device entitlements. if someone talks about sending a hit to your home equipment they do not understand. this is for app/streaming website. if the team member seems confused ask for a supervisor.
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