New Poster
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1 Message
N0T AUTHORIZED
I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service". What do I need to do to fixt this?
New Poster
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1 Message
I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service". What do I need to do to fixt this?
Responses
Rustyben
Expert
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24K Messages
1 y ago
you didn't mention the device you are using. if using a phone/tablet try a desk/laptop to access the Xfinity stream TV website. or perhaps use a Roku device. same problem? Do you have an installed and working Xfinity X1 set top box and Xfinity internet service?
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ComcastStream
Official Employee
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196 Messages
1 y ago
Hello, this may be due to a linked account issue. I submitted a ticket to refresh your account. Please let us know if this problem persists.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.
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