RF10's profile

New Poster

 • 

1 Message

Saturday, April 4th, 2020 6:00 AM

Closed

N0T AUTHORIZED

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Expert

 • 

24.6K Messages

5 years ago


@RF10 wrote:

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?


you didn't mention the device you are using. if using a phone/tablet try a desk/laptop to access the Xfinity stream TV website. or perhaps use a Roku device. same problem? Do you have an installed and working Xfinity X1 set top box and Xfinity internet service?

Official Employee

 • 

196 Messages

5 years ago

Hello, this may be due to a linked account issue. I submitted a ticket to refresh your account. Please let us know if this problem persists.

forum icon

New to the Community?

Start Here