RF10's profile

New Poster

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1 Message

Sat, Apr 4, 2020 6:00 AM

N0T AUTHORIZED

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?

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Rustyben

Expert

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24K Messages

1 y ago


@RF10 wrote:

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?


you didn't mention the device you are using. if using a phone/tablet try a desk/laptop to access the Xfinity stream TV website. or perhaps use a Roku device. same problem? Do you have an installed and working Xfinity X1 set top box and Xfinity internet service?

Official Employee

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196 Messages

1 y ago

Hello, this may be due to a linked account issue. I submitted a ticket to refresh your account. Please let us know if this problem persists.

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