RF10's profile

New Poster

 • 

1 Message

Sat, Apr 4, 2020 6:00 AM

N0T AUTHORIZED

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?

Responses

Rustyben

Expert

 • 

24K Messages

1 y ago


@RF10 wrote:

I try to log on to stream the xfinity app but I get a message " not authorized.... you signed in successfully but you must be an xfinity customer to enjoy this service".  What do I need to do to fixt this?


you didn't mention the device you are using. if using a phone/tablet try a desk/laptop to access the Xfinity stream TV website. or perhaps use a Roku device. same problem? Do you have an installed and working Xfinity X1 set top box and Xfinity internet service?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Official Employee

 • 

196 Messages

1 y ago

Hello, this may be due to a linked account issue. I submitted a ticket to refresh your account. Please let us know if this problem persists.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Solution.tick

New to the Community?

Start Here