My recordings are gone

I recently had to switch cell phones (same phone/model- new device) to replace a cracked screen. When my apps all got pulled over to the new device, my Xfinity Stream app no longer shows My Recordings. This happened before about a year ago, I called customer support, and they told me it was because my phone didn't support the newest version of the app....but about a week later, all my recordings from my home dvr box did end up showing up in the app. Any idea what's going on here??