2 Messages
MSNBC sound not working on Xfinity app
Happens every now and then but currently I cannot get an sound from MSNBC...only picture. CNN is working as are other channels. Using Xfinity app on IPad mini. Uninstalled app and re-installed. Same thing. Thanks for any suggestions.
XfinityJustinC
Official Employee
•
893 Messages
8 months ago
Hello, @user_d1631v. Thank you or taking time out of your day to create a post, you have contacted the right place for assistance in regard to your Xfinity Stream App audio issue. I appreciate the update that is seems to be only affecting MSNBC, and the steps with uninstalling and reinstalling the App.
Some other tips if you haven't tried:
- Check to see if your device needs to be updated. With uninstalling and reinstalling the Xfinity Stream App recently, that should have updated when completed.
- Have you attempted to use a different device, and if so a different browser than safari?
- Have you attempted to log in online https://www.xfinity.com/stream/, and see if you get the same issue?
(this can help determine if it is App functionality, or programming playback/audio issue)
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user_pilz8b
1 Message
6 months ago
Having this same issue today. No sound when MSNBC is playing on Xfinity online. Commercials have sound, but not the MSNBC programming.
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user_1328hw
1 Message
6 months ago
I am having the same issue. Uninstalling reinstalling didn't work. Wifi is working. Any other suggestions?
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jjp448
1 Message
6 months ago
I am having the same issue today!
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user_3shyk7
1 Message
6 months ago
No sound all day on msnbc - please do something!
1
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user_zoio7d
2 Messages
5 months ago
This is happening to me today. (4/1/2024) It happens occasionally. Every other channel
works. I am using the app on an iPhone. The msnbc stream works, just no sound on the app.
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user_c60sia
1 Message
5 months ago
I’m having the same issue this morning with no audio on MSNBC on my iPhone streaming app. All other channels are fine and I’ve followed all suggestions provided. This has been happening more frequently over the last month or two and usually I just have to wait it out. Frankly I’m getting really frustrated! PLEASE work with MSNBC to resolve this issue permanently!!
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user_fn01o4
5 Messages
5 months ago
I’m having the same issue today on the app. Only MSNBC. CNN is working.
2
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user_9q51qy
1 Message
5 months ago
Why is there no audio on msnbc? It comes and goes but today it been out all day on all of our tvs
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