U

Visitor

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2 Messages

Thu, Oct 21, 2021 2:14 PM

Most of the live TV channels are gone from my ios Xfinity Stream App

I use my iPhone to watch live TV channels and it worked till this Tuesday. Starting on Wednesday, most of my TV channels (CNN, HGTV, AMC, etc.) were gone. I tried to log out and login, restart my phone, delete xfinity stream app and reinstall it, nothing works. By this morning, I was not able to get my channels back.

What's going on?

XfinityAbbie

Official Employee

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682 Messages

1 m ago

@user_lc_34ed6d Hello and thank you for taking the time to reach out. I am sorry to hear you are having issues with channels showing up via the stream app. Since you have already done some basic troubleshooting, I would like to get your account pulled up so I can better assist.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

Visitor

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2 Messages

@XfinityAbbieT

Thanks for asking. The channels are back without me doing anything. It looks like some issues with the other end (xfinity side) and apparently it got fixed.

XfinityAbbie

Official Employee

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682 Messages

@user_lc_34ed6d I am happy to hear the issue is now resolved for you! If anything else comes up in the future, please don't hesitate to reach out The digital care ream is available for you! 

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Visitor

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1 Message

1 m ago

I am having this same issue. Only channels available are stingray and music channels. Have uninstalled and reinstalled, restarted phone, logged out of account. Nothing has helped. 

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