Visitor
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2 Messages
Missing ToGo channels on app
Only a few of the ToGo channels are available on my Xfinity streaming app when filtered ‘available away from home’. Most of the channels have disappeared (ie CNN, for example). If I unfiltered the app and click on live channels then choose CNN, a box pops up indicating I have to be connected to the home network. I don’t understand. That’s supposed to be a ToGo channel.
user_2845d8
Visitor
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1 Message
10 d ago
I’ve got the same problem. Time to cut the cable?
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XfinityLysa
Official Employee
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412 Messages
8 d ago
Hi @user_5681c8
Thank you for sharing your experience with us on the Stream App. We want to gather some details from you so that we can look into this!
Please send me a Direct Message so that I can gather some account details.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the “chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_a6fe63
Contributor
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19 Messages
8 d ago
https://www.xfinity.com/support/articles/cancel-my-xfinity-services
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user_a6fe63
Contributor
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19 Messages
8 d ago
It’s working and has all channels via android. Only iPhones having issues
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