Visitor
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2 Messages
Missing DVR recordings on Streaming App
I have 15 recordings on my DVR (6%), but when I try to watch them on the streaming app (ipad or computer) there are only 5 available to watch. I have read other posts and have completed all the steps suggested:
Check Your Network Connection: Ensure your device is connected to the internet. A stable connection is necessary for the app to function correctly.
Sync Your DVR: On your X1 TV box remote, press the Xfinity button, navigate to the gear icon for settings, and select "Device Settings." Scroll down to "Sync DVR" and select "Sync DVR Now."
Check Cloud DVR Storage: If your Cloud DVR storage is full, it can prevent new recordings from showing up. Check your storage and delete older recordings if necessary.
Verify Your Subscription Status: Make sure your Xfinity subscription is active and includes DVR service. Changes in your subscription could impact your ability to view recordings.
Restart Your Device: Sometimes, restarting your device can clear temporary software glitches that might be causing the issue.
Log Out and Log Back In: This can help resolve synchronization issues between your device and Xfinity’s services.
I have not made any changes to my subscription. However, I did receive an email stating that I have "Diamond Status", I don't know if that changed anything in my subscription.
Please look into this so I am able to see all my recordings in the streaming app. Thank you.
Susan1343
New Poster
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7 Messages
3 days ago
I am experiencing the same problem this morning and also see a reddit post from todaywiththesame problem. Random recordings are missing from my streaming app and the Super Bowl, which I recorded and then deleted from my DVR is still showing in my streaming app. I have also done all the steps outlined and they have not fixed the problem.
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user_6cf198
Visitor
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5 Messages
3 days ago
Same here. Recordings are all missing
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user_7h9vu4
Visitor
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8 Messages
3 days ago
Hello,
I have the same issue. My DVR says I have eight recordings and is 33% full but there are literally zero recordings showing for me to watch. I contacted customer support to no avail.
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Floydieroo
New Poster
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6 Messages
3 days ago
I have the same problem!
I also cannot delete programs until the “delete show now?” prompt pops up, I’ve had this problem for several months.
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user_d2rnd6
Visitor
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1 Message
2 days ago
I’m having the same issue. Says I have 3 recordings but they do not appear in the list. I have completed all the suggested actions and it still doesn’t work.
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user_7h9vu4
Visitor
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8 Messages
2 days ago
My issue seems to have resolved itself this morning. I can see everything without issue now. Hope it’s the same for everyone else!
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XfinityChelseaB
Official Employee
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2.2K Messages
2 days ago
Hello @user_v0l66t, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. We appreciate all the steps you have already taken to try to fix your DVR concern. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_7tw7ja
Visitor
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1 Message
15 hours ago
Some of our DRV recordings are not available on our Xfinity Streaming service. We have synced the system multiple times, closed and reloaded the Xfinity app, and spent two hours plus on the phone with an Xfinity representative. The end result was the statement that “some providers do not allow their programs to be streamed unless you use their app.” They offered us a free subscription to Peacock for a year but didn’t offer the same for Hulu or Paramount +. They also offered a $15/month box for one of our tvs for $4. All of our streaming is restricted in our home using their internet connection. They couldn’t provide us a list of shows that aren’t allowed to be streamed now after we streamed them for years. The restrictions seem random and now we are tracking what we can’t stream as some days/weeks we can stream one program that we cannot the next. It isn’t capacity issue, as we are using maybe 35% of our capacity. To me, with their suggestion, is seems like the solution is to subscribe to the apps and part ways with Xfinity.
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dartfever
Frequent Visitor
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7 Messages
7 hours ago
Hopefully, my experience with this same issue will help someone else. Last week, I went to watch six shows that were recently recorded to the Xfinity Cloud. I schedule and view the programs on my Windows 11 desktop, and have successfully done so for over a year. Despite my meager 20 hours of Cloud space showing 26% full, the recordings would not appear for selection.
Looking for solutions online, it became apparent this had been a recurring problem for others over the past several years. After trying virtually every solution presented by Xfinity and other users, the problem was not resolved for me. Even with checking to make sure any related programs and hardware had the latest drivers and updates, then re-synching the Cloud plus resetting the Xfinity system after each attempted fix, the issue persisted.
One easily overlooked suggestion in my search of fixes mentioned recording a new program to help unlock the Cloud, so I waited to see if my next scheduled recording would make any difference. When the recording had completed, that specific show did become selectable for viewing. Unfortunately, the six programs previously recorded were still not available to select, even though continuing to occupy Cloud resources. Taking it one step further, I watched the newly-recorded program on my desktop, deleted it, and then logged out of Xfinity Stream. Logging back in, the missing six shows surprisingly became accessible. Everything now worked just as intended.
Despite safeguards in place, maybe it is possible that whenever the Xfinity Cloud server drives are being backed-up, replaced, or undergoing maintenance, individual user data could become displaced. For the data to again be found by the application within the system may require the user to re-initiate the recording process with certain steps in a precise order to allow the servers to properly reorient the data. Maybe.
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